So-- you're getting shoppers to fill in the website lead forms but not enough of these shoppers are turning into sales?

It could be any of the following reasons:

1. Your automated or personalized emails are too spammy so the shopper never receives a valid response.
2. The emails your team is sending are confusing or not answering the question they asked.
3. Your team is slow or never responds so the shopper goes to your competitor.
4. Some of the website forms are not communicating with the CRM properly so your team is not receiving all the leads.
5. Some tracking phone numbers are not forwarding properly.

When you request the mystery shop, our trained shoppers will interact with your website and record the entire interaction providing:

• A report card of the experience.
• What to improve, and best practices.

Questions? Call us at 518-631-5505​​​​​​​